Contact information

 

Get in Touch

We are here to help you with any questions regarding your orders, products, shipping, or returns.

At Naye Kapray, operated by NEXTGATE LTD (United Kingdom), we aim to provide clear and timely customer support.

🏢 Business Information

Company Name: NEXTGATE LTD
Trading Name: Naye Kapray
Country: United Kingdom
Website: https://nayekapray.com

Trade name: Naye Kapray
Phone number: +44 7777 673 222
Physical address: 36 kendal Road, bolton BL1 4DS, United Kingdom

We operate as a registered UK-based online fashion retailer.

📧 Customer Support

For all general inquiries, order issues, or support requests:

We recommend contacting us via email for the fastest and most accurate response.

⏱ Response Time

  • We aim to respond to all emails within 24–48 business hours
  • Support is available Monday to Friday (excluding public holidays)
  • During busy periods, responses may take slightly longer, but all requests are handled in order

📦 Order Support

Please include the following details when contacting us about an order:

  • Order number
  • Full name used at checkout
  • Description of the issue
  • Any relevant photos (if applicable)

This helps us resolve your issue more quickly and efficiently.

🚚 Common Support Topics

You can contact us regarding:

  • Order status and tracking
  • Delivery issues or delays
  • Returns and refunds
  • Product information
  • Payment or checkout issues

🛡️ Our Commitment

We are committed to:

  • Providing accurate product information
  • Responding to customer queries promptly
  • Maintaining transparent business practices
  • Ensuring a safe and secure shopping experience

Customer trust and satisfaction are our top priorities.

📍 Business Transparency

Naye Kapray is operated by NEXTGATE LTD, a UK-registered business. We maintain clear communication channels to ensure customers can always reach us easily.

⚠️ Important Note

Please ensure all contact is made through official channels listed on this page. We do not provide support through unofficial accounts or third-party platforms.

❤️ Thank You

Thank you for shopping with Naye Kapray. We appreciate your trust and support and are always here to assist you.