Refund policy

Refund & Return Policy

Overview

This Refund & Returns Policy applies to all purchases made on https://nayekapray.com, operated by NEXTGATE LTD (United Kingdom).

We are committed to handling all refund and return requests in a fair, transparent, and timely manner in accordance with applicable consumer protection laws.

📦 Eligibility for Returns

You may request a return if:

  • You received a damaged or defective item
  • You received an incorrect item (wrong size, color, or product)
  • The item significantly differs from its description

All return requests must be submitted within 14 days of delivery.

📩 How to Request a Return

To initiate a return, please contact us:

Please include:

  • Order number
  • Description of the issue
  • Photo evidence (if applicable)

We aim to respond within 24–48 hours (business days).

🔁 Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • Items must be returned in original packaging with tags attached
  • Return must be approved before sending the item back

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

💳 Refunds

Once your return is received and inspected:

  • Refunds will be issued to the original payment method
  • Refund processing time is typically 5–10 business days, depending on your bank or payment provider
  • Shipping charges (if any) are non-refundable unless the return is due to our error

❌ Non-Returnable Items

The following items are not eligible for return:

  • Customised or altered items
  • Items marked as final sale or clearance
  • Items that are worn, washed, or damaged after delivery

🚚 Order Issues

If you experience any of the following issues:

  • Incorrect item received
  • Damaged product
  • Missing item

Please contact us within 48 hours of delivery so we can resolve the issue promptly.

🛡️ Business Information

This website is operated by:

NEXTGATE LTD
Trading Name: Naye Kapray
United Kingdom

📞 Contact Information

For support: