Shipping policy

Overview

This Shipping Policy applies to all orders placed on https://nayekapray.com, operated by NEXTGATE LTD (United Kingdom).

We aim to provide clear, reliable, and transparent shipping information to all customers.

📦 Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation
  • Orders are processed Monday to Friday (excluding public holidays)
  • You will receive a confirmation email once your order has been processed

🚚 Delivery Time

Delivery times depend on your location and product availability:

  • United Kingdom: 5–10 business days
  • International Orders: 7–15 business days (approx.)

Delivery times are estimates and may vary due to customs, courier delays, or peak seasons.

📍 Shipping Locations

We currently ship to:

  • United Kingdom
  • Selected international countries (where applicable)

If we are unable to deliver to your location, you will be informed at checkout or by email.

💰 Shipping Charges

  • Shipping fees (if applicable) are calculated at checkout
  • Any applicable shipping costs will be clearly shown before payment is completed
  • Some promotions may include free shipping offers

📦 Order Tracking

  • Tracking information is provided where available
  • You will receive tracking details via email once your order is dispatched
  • Tracking updates depend on courier systems and may take 24–48 hours to activate

🚚 Delivery Responsibility

Once an order is dispatched:

  • Responsibility for delivery lies with the courier service
  • We are not responsible for delays caused by customs, courier disruptions, or external factors beyond our control

However, we will assist customers in resolving any delivery-related issues.

📦 Lost or Delayed Orders

If your order is significantly delayed or not received:

Claims must be reported within 14 days of expected delivery date.

🛡️ Address Accuracy

Customers are responsible for providing correct shipping details at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Delivery failures due to customer-provided errors

🏢 Business Information

This website is operated by:

NEXTGATE LTD
Trading Name: Naye Kapray
United Kingdom

📞 Contact Us

For shipping-related queries: